Force Management Internship

Overview

The Workforce Management Intern supports scheduling and staffing by aligning employee schedules with forecasted demand and service needs. This role assists with real‑time monitoring, time‑off management, and reporting using workforce management systems. The intern analyzes workforce data and collaborates with leaders to support staffing decisions and compliance.

• Create and implement employee schedules that align with forecasted demand while considering employee availability, skills, and labor cost constraints.
• Manage time‑off requests, leave of absences, and scheduling exceptions.
• Monitor real‑time adherence to schedules and adjust as needed to maintain service levels.
• Analyze historical data to predict future staffing requirements based on business demands, seasonal fluctuations, and market trends.
• Develop and maintain accurate staffing models to inform staffing decisions.
• Create capacity plans to ensure adequate staffing levels across different operational areas.
• Proficiently use workforce management software to manage schedules, track employee data, and generate reports.
• Stay updated on system upgrades and functionalities to optimize usage.
• Collaborate with department managers to understand staffing requirements and address operational challenges.
• Communicate scheduling updates and changes effectively to employees.
• Partner with HR to ensure compliance with labor laws and company policies.
• Conduct time studies, track, report, and analyze data to improve efficiency and increase guest satisfaction.
• Complete all requirements of the internship program.

• Minimum Age: 18
• Pursuing a degree in Industrial Engineering, Business, Statistics, HR Management, Operations Management, or Data Analytics.
• Must have flexible availability including weekends, weeknights, and holidays.
• Must be willing to work outdoors in various weather conditions.
• Must be professional, self‑motivated, able to multi‑task, and have an enthusiastic attitude.
• Must have strong teamwork skills and the ability to work with others.
• Able to work efficiently in a fast‑paced environment.
• Able to communicate effectively in the English language, including the ability to read, speak and understand English.
• Experience in forecasting, scheduling, and capacity planning.
• Expertise in workforce management software applications.