Park Operations Administrative Team Member

Overview

A Park Operations Office Team Member works in the center hub of the division to ensure proper communication throughout the division while also being knowledgeable in a variety of positions in the Operations departments.

• Attend required Human Resources Discovery, Rides Department training, and specific ride training.
• Successfully complete the International Ride Operator Certification (iROC) course through General Rides Training.
• Adhere to all Park Policies regarding performance, standards of appearance, and attendance.
• Provide courteous greetings and answer any Guest questions. Respond to and resolve Guest comments whenever possible.
• Answer telephone calls, transfer calls, take messages, and provide accurate information.
• Record all pertinent daily records.
• Use the base station to communicate with In-Park Personnel, communicate downtime information, and monitor radio traffic.
• Be prepared to respond and assist by making appropriate telephone and base calls in emergency situations.
• File daily forms and paperwork as needed and maintain all files in an orderly manner.
• Assist all Operations Team Members in a professional manner.
• Keep all information and documents confidential.
• Use office equipment such as computers and copiers.
• Clean work areas as needed.
• Complete office and ride certification tests with 100% proficiency.
• Operate rides as needed.
• Work in trained positions throughout the Operations Division as needed.
• Complete Witness Statements as needed.
• Report any unsafe acts to your Supervisor.

• Minimum Age: 15
• Must have flexible availability including weekends, weeknights, and holidays.
• Most possess above average communication skills.
• Must react well in stressful and emergency situations.
• Able to work efficiently in a fast-paced environment.
• Able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
• Must be able to stand/walk for up to 5 hours at a time and as many as 16 hours a day.
• Must be able to walk up to 5 miles per day over various surfaces.
• May be exposed to: heights, spinning objects or moving water.
• Must be willing to work outdoors in various weather conditions.
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with other