Customer Service Department Manager
Job in
Gurnee, Lake County, Illinois, 60031, USA
Listed on 2026-06-03
Listing for:
Uline, Inc.
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Pay from $85,000 to $100,000 per year
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
* Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
* Manage the daily activities of various Customer Service departments.
* Evaluate team procedures and identify areas for improvement.
* Review performance reports and suggest ways to increase efficiency.
* Resolve escalated customer issues promptly.
Minimum Requirements
* Bachelor's degree.
* 3+ years of customer service management experience.
* Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
Employee Perks
* Café featuring affordable daily meal options from local restaurants.
* On-site fitness center and beautifully maintained walking paths.
* Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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