Customer Service Team Lead - Bilingual

Pay

$33 to $38 per hour with significant growth and earning potential.

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service at Uline! As a Bilingual Customer Service Team Lead, ensure representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly, customer‑focused experience our customers love.

• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures, and performance metrics.
• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one‑on‑one sessions to communicate policy updates, company information, and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

• High School diploma or equivalent required;
  Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership/supervisory role preferred.
• Effective communication skills.
• Bilingual (English/Spanish) – fluent in both verbal and written forms.

• Health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

• Café featuring affordable daily meal options from local restaurants.
• On‑site fitness center and beautifully maintained walking paths.
• Best‑in‑class, clean, modern facilities.

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

Employer/Veteran/Disabled. (#IN-KNMANC) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks. Explore https://(Use the "Apply for this Job" box below). to learn more!