Customer Service Team Lead: Coach & Escalations
Job in
Gurnee, Lake County, Illinois, 60031, USA
Listed on 2026-07-19
Listing for:
Uline
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Uline Kenosha Branch is seeking a Customer Service Team Lead to train and empower representatives, ensuring fast, friendly, customer-focused service. The role leads coaching, policy updates, and performance reviews to improve satisfaction and efficiency.
Minimum requirements include a high school diploma, 3+ years in customer service and 2+ years in a leadership role, with on-site work at our Kenosha location. Growth opportunities accompany a competitive hourly pay.
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