Bilingual Member Experience Representative III

Bilingual Member Experience Representative III (Personal Banker / Relationship Banker)

Do you love working with people and want to make a difference in their lives? CTCU is currently looking for high energy and enthusiastic individuals to join our growing team as a Bilingual Member Experience Representative III (Personal Banker / Relationship Banker).

CTCU is a trusted financial institution that places its members at the heart of everything we do. With over 90 years of service to the community, CTCU continues to grow and adapt to the changing times. While we embrace innovation, our unwavering commitment to exceptional service remains a cornerstone of our values. We are seeking energetic individuals who share our passion for teamwork, dedication, and a drive to deliver outstanding service at every opportunity.

If you're ready to contribute to our legacy of excellence, we want you on our team.

In this role, you'll be at the forefront of delivering exceptional service to our members, helping them with their everyday banking needs and more. Your primary responsibilities will go beyond answering questions - you'll actively identify opportunities to recommend products and services tailored to each member's financial goals. From helping them save money to enhancing their overall financial health, you'll be a key resource in improving their financial landscape.

As a Bilingual Member Experience Representative III, you'll be instrumental in increasing members' wallet share by cross‑selling relevant products, such as new accounts, car loans, or home equity lines of credit. Your ability to provide valuable solutions and personalized advice will make you a trusted financial partner for every member you assist.

To succeed in this role, you'll need to be fluent in both English and Spanish, enabling you to serve a diverse member base across various communication channels—phone, chat, email, and video chat. You'll help members navigate our offerings, address inquiries related to products and services, and support them in areas like lending, fraud prevention, and digital services.

• Provide members and potential members with informed, prompt, professional and accurate service and support through various channels including phone, e‑mail, chat, and video calls in English and Spanish.
• Meet and exceed all Credit Union service standards with each member interaction.
• Process member transactions and documents with no errors.
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.

Some of the things we look for in a Bilingual Member Experience Representative III are:

• At least 12 months of relevant experience.
• Ability to provide top notch service with every member interaction, including the ability to communicate promotions effectively.
• Previous sales experience and proven success in this environment.
• One to twelve months of similar or related experience.
• A high school education or GED.
• Ability to navigate/operate a PC in a Windows based system with ease.

Budgeted starting hourly rate: $23.38/hour + eligible to earn production‑based incentives.

As part of our team you will receive some awesome benefits, including:

• Generous Paid Time Off.
• Health Time.
• Personal/Birthday Day each year - eligible after first year of employment.
• Bereavement Time.

• Medical insurance with HMO and PPO plans to choose from.
• Dental and Vision insurance.
• Flexible Spending Account.
• Short and long term disability insurance, life and AD&D insurance.
• Tuition Reimbursement - eligible after one full year of employment.

• 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
• Matching Contributions after 1000 hours of service, 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
• Safe Harbor contributions. CTCU provides every eligible employee a…