DP Field Service Engineer

Job Title:

DP Field Service Engineer

Compensation: $75,000 - $90,000 (based on qualifications)

This position is responsible for providing technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites.

Field Based

• Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products as needed through on-site visits
• Provide telephone/remote technical support for equipment at sites throughout North America
• Initiate proactive action on behalf of the customer, e.g. preventative maintenance
• Provide closed-loop feedback on all escalated actions
• Develop customer relationships that breed loyalty
• Actively promotes the features and benefits of Domino products
• Actively engages other areas of the business when opportunities exist

• Maintain accurate service records in SMax, including customer contacts, machine configuration, service reports, etc
• Ensure 100 % customer satisfaction by having customer signature on all service visit reports
• Provide accurate timesheets each week
• Submit accurate expense reports in a timely fashion each week

None

• Bachelor’s degree preferred or at least 5 years of experience
• At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus)
• Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak)
• Experience with frequent travel away from home Monday-Friday required, proven “road warrior?
• Valid Driver’s License required

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel;
  PowerPoint and Word
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary

• Heavy work. Heavy work involves exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical Demand requirements are more than those for Medium Work.

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA.

Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit  to learn more about “The Domino Difference?!

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with…