Program Manager

JOB SUMMARY

Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.

• Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution.
• Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects.
• Collaborate with customer (internal or external) from requirements gathering through product acceptance.
• Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.
• Review project schedules with functional project managers and project coordinators allocated to projects.
• Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives.
• Communicate project objectives in terms of overall strategic business objectives.
• Serve as interface with customers, vendors, stakeholders and project sponsor(s).
• Devise creative solutions to critical customer and user needs.
• Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPIs) or metrics.
• Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints.
• Obtain and summarize current project information and milestone status versus project performance baseline.
• Drive project/program tasks to completion in accordance with the project schedule.
• Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
• Manage resource capacity and time tracking allocated to enterprise level project.
• Financial Management and analysis of costs for enterprise level projects and programs including Capital Expenditures Requests (CERs), travel, training, resources allocation and other project related costs.
• Responsible for forecasting project budget and HR needs for current and future site needs.
• Accountable for overall project success - including cost, schedule, quality, and scope management.
• Balance the cost, schedule and time frames against the enterprise level project requirements.
• Report project status, issues and implemented solutions as well as evaluations and assessments of the results.
• Provide leaders with updates, including greatest opportunities for improvement.
• Recognize potential problem areas against the plan and identify and implement alternative solutions.
• Identify best cost solutions to reduce cost by streamlining processes and systems (e.g., modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
• Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Coach others through difficult decision making situations.
• Design and facilitate training related to implementation of enterprise initiatives.
• Engage and collaborate with customers within Jabil to obtain greater understanding of and evaluate.
• Drive relevant, concise and effective communication through a variety of mediums.
• Design clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery.
• Work closely with communications,…