Strategic Program Manager - Enterprise Delivery

JOB SUMMARY

Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Technical Requirements:

· Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution.

· Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects.

· Collaborate with customer (internal or external) from requirements gathering through product acceptance.

· Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.

· Review project schedules with functional project managers and project coordinators allocated to projects.

· Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives

· Communicate project objectives in terms of overall strategic business objectives.

· Serve as interface with customers, vendors, stakeholders and project sponsor(s)

· Devise creative solutions to critical customer and user needs.

· Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI’s) or metrics.

· Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints

· Obtain and summarize current project information and milestone status versus project performance baseline

· Drive project/program tasks to completion in accordance with the project schedule

· Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks

· Management of Resource capacity and time tracking allocated to enterprise level project.

· Financial Management and analysis of costs for enterprise level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs.

· Responsible for forecasting project budget and HR needs for current and future site needs

· Accountable for overall project success - including cost, schedule, quality, and scope management.

· Balance the cost, schedule and time frames against the enterprise level project requirements

· Report project status, issues and implemented solutions as well as evaluations and assessments of the results

· Provide leaders with updates, including greatest opportunities for improvement

· Recognize potential problem areas against the plan and identify and implement alternative solutions

· Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

· Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).

· Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company

· Drive continuous improvement through trend reporting analysis and metrics management

· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority

· Coach others through difficult decision making situations

· Design and facilitate training related to implementation of enterprise initiatives

· Engage and collaborate with customers within Jabil to obtain greater understanding of and evaluate

· Drive relevant, concise and effective communication through a variety of mediums

· Design clear and consistent messages for a variety of diverse audiences, ensuring…