Site Quality Manager

Jabil has an exciting opportunity for a Site Quality Manager to lead manufacturing quality activities and systems at our injection molding site in Gurnee, IL
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In this role, you will drive continuous improvement through the development and implementation of Quality processes, systems, tools, and techniques for the entire manufacturing site. Provide exceptional support to customers, team members, and shareholders.

• Recruit, interview and hire Quality Engineers and other resources within the Quality department.
• Communicate criteria to recruiters for Quality Engineers and other resources within the Quality department.
• Coach Quality Engineers in the interviewing/hiring process.
• Monitor team member turnover: identify key factors that can be improved and implement improvements.

• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in the area of responsibility.
• Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer.
• Create and manage succession plans for the Quality function.

• Establish clear measurable goals and objectives to determine individual and team results (e.g., operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles, personal development goals).
• Solicit ongoing feedback from Workcell Manager, Business Unit Manager, peers and team members on the team member’s contribution to the Workcell team.
• Provide ongoing coaching and counseling to team members based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve key operational metrics and the achievement of organizational goals.
• Coordinate activities of large teams and keep them focused during crises.
• Ensure recognition and rewards are managed fairly and consistently in the area of responsibility.

• Provide weekly communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from staff.
• Assess communication style of individual team members and adapt own communication style accordingly.

• Know, understand and lead strategic directions.
• Define, develop and implement a Quality strategy that contributes to the site’s strategic directions.
• Develop an understanding of the workcell business strategy as it pertains to Quality.
• Provide regular updates to BUM, WCM and Operations Manager on the execution of the strategy.

• Identify creative ways to reduce cost by streamlining processes and systems (e.g., modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
• Provide feedback to peers (BUMs, WCMs, Functional Managers) on cost and cost trends.

• Prepare timely forecasts for the department.
• Compare forward forecast results to historical actual results for trend assessment and analysis.

• Drive continuous improvement through trend reporting analysis and metrics management.
• Assess the adequacy of data gathering methods utilized by the workcells.
• Maintain and improve the site’s Quality Management System.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Understand and ensure compliance with ISO 13485, FDA 21 CFR Part 820/QMSR, applicable customer requirements, and site procedures.
• Act as the…