Service Manager

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!

Position Summary:

The Service Manager is a member of the Property Management team and is primarily responsible for effective and efficient management of all open service jobs and preventative maintenance for our occupied homes. This position provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. Service Manager jobs may be all encompassing (internal execution, execution with vendors, execution specific to Housing Choice Program requirements) or be assigned to one of the 3 areas cited as a primary area of focus.

Approved Pay Range: $29-32hr

Essential Functions:

Demonstrate a working knowledge of lease documents and resident rules and regulations

Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes

Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio

Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs Ensure that all required training is completed in a timely manner for self and all team members supervised, while administering and ensuring compliance with technical training program for the service team Follow-up on service orders to ensure resident satisfaction with the work completed and works to resolve issues with dissatisfied customers

Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy

Conduct other property visits for the purposes of occupancy and lease compliance checks, posting notices, coordinating utilities, eviction lockouts, etc.

Comply with the Company’s national procurement policy and program, while managing fleet and fleet stock accordingly

Oversee vendors to ensure the best possible outcome on service requests, that residents are highly satisfied, and expenses and costs stay within stated company targets, while controlling costs by overseeing maintenance and service jobs, accurately track and report work Comply with all Company applicable health and safety rules and regulations, as well as ensure all properties are compliant with local, state, and federal health and safety laws Coordinate activities to maximize the efficiency of all processes

Ensure that workplace safety standards and practices are always upheld

Performance management of personnel including, reviews, career advancement path, corrective action, mentoring and performance improvement plans

Communicate effectively with Service Director and Portfolio Operations Director as well as with tenants, owners, and agencies via telephone and email regarding any issues that arise relating to HQS inspections, as needed

As needed, initially inspect, and reinspect Housing Choice Program properties (example-Section
8) annually for compliance with all applicable regulations and policies, including those of Housing and Urban…