Quality Supervisor

Overview

At Jabil (NYSE: JBL), we are a trusted partner for the world's top brands, offering engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a network of over 100 sites worldwide, Jabil delivers scalable and customized solutions with a focus on sustainable processes that minimize environmental impact and support diverse communities. Jabil has an exciting opportunity for a Quality Supervisor at our injection molding site in Gurnee, IL.

• Lead, coordinate, and review all activities of QC Inspectors, Technicians, Metrology, and QC Document Technicians to ensure that customers' quality requirements are met prior to product release.
• Recruit, interview, and hire Quality Control resources; monitor turnover and implement improvements.
• Identify individual and team development needs; create a cohesive Quality Control team; arrange training and encourage cross-training within the QC department.
• Establish clear, measurable goals and provide ongoing coaching; solicit feedback from Production Supervisors, Quality Engineers, Work Cell Managers, peers, and team members; manage time sheets and PTO requests; drive continuous improvement in key operational metrics.
• Coordinate team activities during challenging periods and ensure fair and consistent recognition and rewards in the area of responsibility.
• Manage internal non-conformances, including trending and status reporting; oversee the Material Review Board (MRB) with cross-functional teams for disposition of non-conforming products.
• Manage calibration program by obtaining quotes, scheduling service, and maintaining records within the ERP system (EAM).
• Oversee environmental monitoring program and document deviations from governing procedures.
• Support NPI and Sustaining Engineering projects to meet timelines; collaborate on product-specific attribute training programs; develop QC Inspectors as attribute SMEs.
• Create QC shift coverage schedules to optimize resource utilization and backfill as needed.
• Participate in On Time Delivery (OTD) meetings to align QC priorities with site delivery targets; review and approve change control requests when applicable.
• Collaborate with operations and engineering to determine root causes of high-frequency defect codes; periodically evaluate sampling plans to improve efficiency; support audits with objective evidence and guided tours of QC areas.
• Backfill the role of QC Inspector or Document Technician when necessary; promote a positive attitude and total employee engagement; comply with safety, health, and security procedures.

• Bachelors degree preferred; minimum 5–6 years of quality-related experience; some supervisory experience required.
• Ability to read and interpret drawings; basic understanding of GD&T; strong written and verbal communication skills; proficiency in English; ability to interpret safety rules, operating and maintenance instructions, and procedures.
• Basic arithmetic, measurement instrument usage, sampling charts, and record control.
• Ability to work cross-functionally with Operations, Engineering, Tooling, Facilities, and Materials/Planning.

• Competitive base salary with a proposed pay range of $81,400 – $146,500.
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options; 401K match;
  Employee Stock Purchase Plan;
  Paid Time Off;
  Tuition Reimbursement;
  Life and Disability Insurance;
  Commuter Benefits;
  Employee Assistance Program;
  Pet Insurance;
  Adoption Assistance;
  Annual Merit Increases;
  Community Volunteer Opportunities.
• Other program details include 11 company-paid holidays in 2026 (subject to change), and comprehensive total rewards to support health and resilience.

Jabil may use artificial intelligence in recruitment and hiring. If used, it will not discriminate against protected classes. Jabil is an equal opportunity employer. Accessibility accommodations are available for applicants with disabilities.