Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm and demonstrate and explain product features to enhance their shopping experience.
• Provide outstanding customer service in all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have about current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment and help connect our products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

• Day‑One benefits, including Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in serviced areas, Discount tickets to Universal Resorts, Paid Parental leave, Tuition reimbursement up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan with up to 6% dollar‑to‑dollar matching.
• Additional benefits as part of Comcast's best‑in‑class benefits package.

• Understand and apply our Operating Principles as guidelines for how you do your job.
• Own the customer experience and act in ways that put customers first.
• Know the products, be enthusiastic learners, users, and advocates of our technology and services.
• Work collaboratively to win as a team and make big things happen.
• Participate in the Net Promoter System to elevate opportunities to improve customer satisfaction.
• Drive results, growth, and inclusion in how you work and lead.
• Operate with integrity and do what’s right for each other, our customers, investors, and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self‑Motivation
• Critical Thinking & Problem Solving
• Communication
• Resilience
• Professional Integrity

Base Pay: $17.00

Total Target Compensation (Base Pay plus Targeted Commission): $24.69

High School Diploma / GED

2-5 Years