Mobile Associate, Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required).
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required).
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required).
• Effective at balancing customer needs and performance goals (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No.

DOT Regulated Position:
No.

Safety Sensitive Position:
No.

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for training pay. After completion, Mobile Associates are promoted to Mobile Expert and may earn an annual incentive target of $18,000/year, varying with performance and full‑time status. All employees are guaranteed to earn a minimum of $20/hour inclusive of base pay and incentives and are eligible for an annual stock grant.

Employee benefits include medical, dental, vision, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, and voluntary AD&D coverage.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.