Membership Representative

Health Fitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on‑site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported.

As an employee of Health Fitness, you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

Step into a high‑energy role as a Membership Representative at Advocate Condell Centre Club
, managed by Health Fitness, in Gurnee, IL
. In this full‑time position, you’ll play a key role in growing our community, driving new memberships, building meaningful connections, and creating an experience members want to be part of. If you’re motivated, organized, and thrive on connecting with people, this is your opportunity to make an impact and grow your career.

Schedule:

40 hours per week, Sunday‑Thursday, varied shifts between 8am‑8pm

Key point of contact for the community and members at the client's Health and Wellness Center. Responsible for providing assistance and service to clients by answering requests, process, and provide information on membership accounts and services offered.

• Provide exceptional customer service to prospective and existing members via face‑to‑face service, phone, text, and email communication. Building lasting relationships with prospective and current members.
• Meeting sales goals and generating leads through prospect, networking, and member referrals.
• Promoting and attending facility social events.
• Serving as facility ambassador to local businesses, corporations and community members.
• May provide leadership presence on the floor to assist with issues that may arise and provide coverage when manager isn’t available.
• Conduct tours of the facility and assist members with account changes and requests.
• Other duties as needed/assigned.

• High School Diploma/GED.
• Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 90 days of hire.
• 1‑2 years previous sales experience.
• Able to sit and stand for extended periods of time.
• Exceptional interpersonal skills.
• Highly motivated and communicates effectively.
• Passionate about helping others improve the quality of their lives.
• Able and willing to listen to feedback and apply it moving forward.

• Associates degree or relevant work experience.

The compensation range for this role is $14.00 – $15.00 per hour plus sales commission. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.

We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full‑time associates), volunteer paid time off and much more.

Health Fitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.