Selling Design Associate

Job Summary

Professional Sales Representative responsible for driving store sales, building long‑term customer relationships, and supporting the Design program. Earn an average base pay of $55K+ annually with uncapped commissions and additional bonus opportunities.

• Sell furniture, accessories, and services, contributing to store sales goals.
• Promote the Design program and assist the Designer to achieve established sales goals.
• Execute the La‑Z‑Boy selling process, providing a favorable customer experience.
• Develop and utilize sales skills, including approach, rapport building, needs discovery, customized portfolio presentations, objection handling, closing, follow‑up, after‑sale service, and ongoing contact with customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of existing and new product lines.
• Schedule professional home consultations and present customized room designs with samples.
• Support design‑related functions in the store.
• Provide high‑level customer service to all customers, ensuring a positive experience via the company selling process.
• Use Podium to maintain customer satisfaction and future follow‑up.
• Handle phone and email customer inquiries and resolve issues.
• Assist in training, coaching, and developing peers on product knowledge and selling process.
• Maintain store visual appearance, floor and showroom displays, and general cleanliness.
• Accurately complete and submit On‑Point system logs, orders, deposits, fees, customer records, and deliveries.
• Schedule deliveries and coordinate opening/closing of the store.

• High School Diploma or equivalent.
• Previous selling experience with strong closing skills preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills; ability to build rapport and influence.
• Demonstrated persuasion and negotiation skills.
• Time‑management and ability to handle conflicting priorities.
• Teamwork and ability to work the schedule dictated by business needs, including evenings, weekends, and holidays.
• Initiative and motivation to meet assigned goals and objectives.
• Strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to pass a background and drug screen.

• Bachelor’s degree in Business or a related field.

Ability to lift or carry up to 50 pounds; stand for long periods; repetitive hand motions; hearing and listening; occasional sitting, walking, bending, and stooping; inside environmental conditions.

Training Pay: $16 per hour (2–6 weeks, no commission).
Base Pay after training: $13 per hour (varies by location).
Commission:
Uncapped; 3% on Design sales, 2% on other sales.
Quarterly bonus opportunity of $1,500 based on individual sales goals.
Base plus commission will be adjusted to meet or exceed local minimum wage requirements.

Benefits:
Medical, Vision, Dental, Basic Life Insurance; 401(k) with up to 6% company match; 9–11 paid holidays; two weeks prorated vacation; paid time off and sick leave as applicable.

The role may require travel or driving. Candidates must meet the qualifications specified in the company’s Driver Management Program.

At La‑Z‑Boy Incorporated, we are an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. If you need a reasonable accommodation during the application, interview, or hiring process, please contact our recruiting team at recruiting@la‑z‑