Guest Relations Executive

Join our growing team where you will serve as the first point of contact for our international guests. This role requires a customer-focused professional with excellent English communication skills (both written and verbal), a strong attention to detail, and a natural flair for sales.

We are seeking candidates who are available to join immediately and are currently based in the Delhi NCR region. This is a full-time, on-site role located in Gurugram, so please apply only if you are comfortable with daily commuting to the office.

Experience

Required:

1-2 years

Key Responsibilities

· Respond to booking enquiries from guests in a prompt, professional, and friendly manner

· Understand guest needs and provide accurate, tailored solutions

· Share detailed information on availability, accommodation types, locations, and services

· Ensure a high level of customer satisfaction through clear and effective communication

· Handle guest escalations and complaints with empathy, professionalism, and a solution-oriented approach

· Collaborate cross-functionally with internal teams to drive sales and ensure seamless operations

What We are looking for:

· Excellent English communication skills (written & verbal)

· Strong interpersonal and customer service abilities

· A proactive mindset with a flair for sales

· Good computer skills with the ability to multitask across systems

· Interest in the travel & hospitality industry

· Flexibility to work evenings and weekends

· Degree in Tourism / Public Relations (preferred)

What we Offer:

· Training and development opportunities

· Exposure to international guests and global standards

· A dynamic and collaborative work environment with competitive salary and perks.

If you are passionate about hospitality, delivering exceptional guest experiences and have good communication skills, we would love to hear from you!

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