Project Manager

Seasoned expert in end-to-end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors.

A Sago Senior Project Manager is an expert in customer success and highly productive member of the team, managing high volumes and complex projects, providing support to junior members of the team, and always seeking deeper expertise and areas for improvement.

Requirements

KEY

JOB RESPONSIBILITIES:

Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery
Be the point of contact for clients, internal teams and vendors
Review project specs and research design for fielding and data collection
Continuously monitor project elements, anticipate/identify potential problems and manage to resolution
Manage external vendors and partners to meet project timeline and budget qualifications
Communicate with clients and internal teams throughout the project cycle to provide project update, recommendations, and liaise with senior staff on any issues
Work within Sago systems effectively throughout life cycle of project
Work collaboratively with clients to provide timely update on progress of project
Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports...etc
Collaboration and supporting internal and external teams in coding, analysis, reporting
Validation and preparing of data deliveries
Meet client's timeline expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects
Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, helping with training and shadowing when required
Anticipate problems and are able to resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager
Strive to continually improve internal processes
Other duties as assigned

CORE COMPETENCIES:

Technical orientation, logical thinking, analytical mind
Strong ability to manage/balance quality assurance, project volume, project complexity, varying project timelines, including rush timelines
Adaptable to changes and new processes
Superior communication skills
Quality - Attention to detail, delivers 'right first time'
High work ethic and team player attitude
Demonstrate the ability to teach others through following processes and drawing from own experience. Shadow others task, request, project when necessary
Client Focus
Strong communication skills - written and oral
Collaboration and Teamwork
Ability to multi-task and flexibility
Decision Making and Problem Solving

Qualifications

Education:

Bachelors' degree and/or equivalent experience preferred

Experience:

Must have 3+ years of experience working in a Project Manager (Full Service) role or relevant experience
Experience as a Market Research PM or Senior PM is desired

Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus

Computer

Skills:

Experience in DIY survey tools and/or panel software usage is a plus

Benefits

Free Gourmet Tea/ Coffee on the house
Extensive Mediclaim Benefit
Free Pick-up and Drop cab facility in EST hours for up to 40 Kms