Associate Director – Digital Media & Graphic Design

We are seeking a talented individual to join our Commercial Enablement CoE team s role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director – Digital Media & Graphic Design
The Global Service Delivery - Commercial Enablement function is a center of excellence that supports Mercer across multiple geographies & businesses. Commercial Enablement enables Consultants globally with strategic and bespoke solutions for sales, business development, marketing and communication processes, increasing Mercer’s chances of winning new business through lead generation, managing commercials, client-focused proposals, strategic research, digital and graphic design support.
The incumbent in this role will ensure superior service delivery to the clients globally. This position balances design strategy and management responsibilities – experienced professionals / designers and to manage senior stakeholder requirements and relationships. This position manages
who exercise latitude and independence in managing day-to-day Operations. The role will focus on:
Delivering superior service to senior management and deliverables
Delivering superior service to the senior stakeholder on location and globally by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risks
Identify opportunities for business expansion or diversification – Strategy and execution of transition of work to the center to support growth objectives
Managing relationships with senior stakeholders on location and globally, entailing key performance indicators (e.g. revenue growth, client satisfaction, operational efficiency and colleague retention)
Driving engagement and continuous improvement in partnership with Learning & Development

Experience with performance management, coaching, and strategically influencing design is a must
AI-driven future designs and methodologies to provide cutting edge solutions
Flexibility to work with global stakeholders for project management & discussion/calls
Understanding cultural sensitivity across countries and business needs of the operating companies to deliver high quality designs

We will count on you to:
People Management (if applicable)
Responsible for line management of the managers
Define annual plan for trainings based on requirements of their teams
Lead process engagement activities and drive design culture in the team
Create succession plans for C and D levels
Responsible for allocation of work and re-prioritization of workload where needed
Should act as very strong escalation resolution source for the entire team for deliverables, client and people related issues
Handle conflict and resolution management within the team
Relationship management:
Client/Onshore relationship management and enhancement
Ensure seamless and superior client service delivery for the entire group, including critical expectations like Turn Around and Accuracy.
Drive and participate in new opportunities to move work to Mercer
Be the Mercer lead on onshore / joint onshore and offshore projects
To Communicate and highlight best practice implemented at Mercer with onshore at various forums
Proactively manage client escalations/queries and maintain close relationships with The Account Management team to support on client query resolution.

Service Delivery:
Responsible for driving initiatives within the group and ensure the results from those with a confined focus on the timelines and quality
Develop and maintain collaborative relationships with stakeholders, direct reports, and peer groups.
Manage, coach, and mentor a team of designers of various tenures, backgrounds, and experience levels.
SME and enact consultants to Leaders / Consultants to provide right design strategies
Mitigate risk on design projects by creating contingency plans and recommending solutions, proactively engaging in problem solving
Guide the team to project, manage and produce high-quality design deliverables in line with process and Mercer benchmarks.
Own accountability by being able to…