Transition Senior Manager ​/ Manager

Transition Senior Manager ( 12
-15 years)
Transition Manager (10-12 years)

Work Location
- Gurgaon/ Noida/ Bengaluru

Our Client is in the Business of Better Decisions
Our client shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

General Description of Role:
We are seeking a detail-oriented Manager for our transition team. The individual will be responsible from initiation through deployment using principles of PMP / DMAIC and or Our Clients’s implementation methodologies for work transfer from a market/function / centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party

Job Responsibilities:

The colleague is responsible for:
Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Our Clients’s implementation methodologies for work transfer from a market/ function / centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party
Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case.
Responsible to establish and present technical and economic feasibility for Offshoring (Op , Sol ) and making recommendations during strategic optimization initiatives.
Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams.
Contribute to process mapping exercises and documentation support.
First escalation point for project team members who need assistance. Act as arbitrator for project team members.
Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership.
Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages.
Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Manager
Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties.
One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time. There will typically be one transitions manager per new client implementation.
Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues – maintains master Risk log.
Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties.

Qualification Criteria
Graduate with 10-12+ years of BPO Industry experience in Transition or Operations and a minimum 5-7 years of work experience in Core Transitions
Experience in End – to – End Transitions is the key to the success of the role.
Formal Project Management qualification – PMP or PRINCE2 certification – is a must.
Six Sigma knowledge and training. Green Belt Certification  preferred – would be beneficial.
Virtual work experience
Prior experience of visiting and working at onshore client locations
Prior experience of dealing with Leadership– managing their expectations and delivering to challenging deadlines
Advanced skills in MS Office applications, specifically Word, Excel, and Power Point
Knowledge of e-mail/scheduling software applications
Proven experience in creating client-ready business presentations

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