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Job Description & How to Apply Below
Director – Operations | Big Vehicle
Location:
Gurgaon | Work from Office
About the Role
We are looking for an experienced Director – Operations to lead and scale the Big Vehicle Business s role will own the end-to-end operational performance of the Big Vehicle segment, driving network expansion, fleet productivity, customer fulfillment, revenue growth, cost optimization, and service excellence .
The ideal candidate should have strong experience in commercial vehicle / transportation / fleet / logistics operations , with a proven ability to build scalable processes, manage large operational teams, and deliver measurable business outcomes.
Key Responsibilities
Own the end-to-end operations of the Big Vehicle business, including fleet, fulfillment, and service delivery.
Drive capacity planning, vehicle utilization, fleet productivity, and turnaround time across the network.
Build and scale a strong fleet partner / transporter ecosystem to ensure reliable vehicle availability.
Lead operational performance across customer fulfillment, allocation, dispatch, trip execution, and delivery .
Develop strategies to improve revenue, contribution margins, utilization, and operational efficiency .
Establish and monitor key operational metrics such as vehicle utilization, fulfillment rate, TAT, cancellations, turnaround time, cost per trip, and customer SLA adherence .
Partner closely with Sales, Revenue, Product, Technology, Finance, and Customer Success teams to align operations with business objectives.
What We’re Looking For
12+ years of experience in transportation, logistics, fleet management, commercial vehicles, mobility, or related businesses.
Strong experience managing large-scale vehicle/fleet operations , preferably in the Big Vehicle / B2B transportation segment.
Strong understanding of fleet economics, vehicle utilization, pricing, capacity planning, and network operations .
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