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Job Description & How to Apply Below
Branch Manager - Gurgaon & Pune
CTC - 25 to 30 LPA
Total Exp - 12+ Years in Freight Forwarding
- Ocean
- Export/Import
Strategic Business Development
Active sales development of top branch customers, as well as perform sales activities on silver/gold/platinum pipelines
Continuously analyse competitor activities and local industry trends and attend local industry-related functions
Develop business plan for the branch in conjunction with the team and provide prepared information for investment decisions to management
Positively contribute towards global company initiatives, support implementation and lead required change management initiatives
Management of staff
Plan and steer resources and capacities efficiently and in line with business development and requirements and hire new staff in line with the company HR procedures
Delegate tasks and authorities appropriately and ensure an organizational structure within the team that allows efficient communication and decision-making
Inform staff appropriately and transparently regarding branch and company strategy and policy
Provide guidance to staff with regard to performance expected and establish smart targets and key performance indicators in line with the branch and company strategy
Conduct regular performance reviews in order to evaluate performance and results, recognize strengths and weaknesses among staff members and initiate training measures to support skills development in consultation with HR
Support staff to maintain a healthy work-life-balance
Coach and mentor potential/future talent within the branch team and plan succession within the branch in consultation with HR
Take disciplinary actions in consultation with HR
Promote cross-functional cooperation and information flow with other business units
Ensure operational excellence of the branch and customer retention
Implement the defined operative procedures and standards incl. data quality standards and system usage and monitor work flows to ensure accurate operational processes
Drive a customer service culture, ensuring clients enquiries or queries are responded to in a timely and appropriate manner and initiate actions to ensure that service levels are delivered as promised to the customer
Implement the global/national procurement strategies locally and manage local procurement if applicable in consultation with national product & procurement
Identify weaknesses and implement measures for process improvements
Liaise with suppliers and overseas offices/ agents in order to ensure customer satisfaction
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