Automotive Service Advisor - Joe Cooper Ford of Edmond

Automotive Service Advisor - Joe Cooper Ford of Edmond

Position
:
Full-time

The Service Advisor is the center of communication for service/repair activities and the liaison between customers, managers and technicians. They serve as the primary point‑of‑contact for all automotive service and repair matters, listening to and thoroughly understanding customer problems, arranging appropriate service/repairs, and setting/ managing expectations regarding service delivery. The Advisor ensures customers understand needed repairs and maintenance, guaranteeing the vehicle is repaired right the first time in the shortest possible time.

• High school diploma or GED required
• Post‑secondary automotive training or equivalent work experience preferred
• One year of dealer‑level or large‑facility experience preferred
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem‑solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills. Experience with CDK and/or X‑Time preferred

Benefits for full‑time employees include but are not limited to:
Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts.

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.