Automotive Service Business Development Coordinator; BDC - Corporate

Automotive Service Business Development Coordinator (BDC) - Cooper Auto Group Corporate

Position:
Full‑time

The Leadership Team at Cooper Auto Group seeks driven and diverse candidates who thrive in a culture of empowerment and continuous improvement. Cooper Auto Group is a family‑owned business (since 1946) and is committed to caring for each other. We’re a customer and employee focused company that strives for excellence through uncompromising integrity, ethics, loyalty, and commitment.

• Handle inbound and outbound service client calls in an upbeat, friendly, and helpful manner to assist the client in making appropriate service‑related appointments.
• Determine client transportation needs while their vehicle is being serviced.
• Transfer calls to appropriate service personnel as necessary.
• Answer basic questions regarding warranty and schedule appropriate service appointments to resolve the issue.
• Document all calls and client information on CRM software.

• Experience is not required, but customer service skills developed through experience in retail, call center, and sales environments are preferred.
• Automotive service experience and knowledge of X‑Time and CDK is a plus.
• Professional appearance with excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to work well in a team environment.
• Pleasant and courteous personality, strong administrative and organizational skills.
• Must be able to pass pre‑employment screens.
• Strong phone and computer skills.

Benefits for full‑time employees include but are not limited to:
Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts.

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.