Assistant Manager – Video KYC

About the Team:

You’ll work with the team that powers one of the most critical moments in a customer’s journey - onboarding.

Our  Video KYC (VKYC) team  ensures every customer verification is seamless, compliant, and built on strong risk foundations. We combine regulatory discipline with speed and customer obsession to make onboarding fast, simple, and secure.

If you love impact, ownership, and building high-performing teams in a fast-paced banking environment - this is your playground.

About the Role:

As an  Assistant Manager – Video KYC  at slice, you’ll lead from the front. You’ll manage the Video KYC team, drive operational excellence, and ensure every onboarding decision meets the highest quality and compliance standards.
You’ll work closely with Credit, Risk, Compliance, and Product teams to ensure smooth verification journeys while protecting the bank from operational and regulatory risks.
If you’re excited about building strong teams, solving operational challenges, and scaling compliant processes - this role is for you.

What You’ll Be Doing:

Lead the VKYC Operations Engine
Own the end-to-end VKYC operations function and ensure smooth daily execution.
Manage team performance, productivity, adherence, and quality benchmarks.
Drive roster planning, workload allocation, and capacity optimization to meet SLAs and TATs.
Act as the primary escalation point for complex cases and operational challenges.
Drive Compliance & Risk Excellence
Ensure strict adherence to RBI guidelines and internal KYC policies.
Monitor quality metrics and reduce error rates through strong governance.
Identify process gaps, compliance risks, and repeat deviations - and fix them at the root.
Partner closely with Credit, Risk, and Compliance teams to strengthen internal controls.
Own Performance, MIS & Reporting
Track and optimize KPIs such as productivity, quality scores, approval rates, SLAs, and TATs.
Own daily/weekly/monthly MIS and share actionable insights with leadership.
Use data to identify trends, bottlenecks, and opportunities for operational improvement.
Build, Coach & Elevate the Team
Lead, mentor, and develop a high-performing VKYC team.
Conduct regular calibrations, feedback sessions, and performance reviews.
Drive training initiatives to improve regulatory knowledge and customer handling skills.
Create a culture of accountability, ownership, and continuous improvement.

What You'll Need:

5–8 years of experience in VKYC / Banking Operations / Credit Operations with team handling experience.
Strong understanding of RBI KYC regulations and Video KYC guidelines.
Proven experience managing large teams and driving operational KPIs.
Strong analytical skills with the ability to identify risk signals and operational gaps.
Hands-on experience with MIS reporting and MS Excel.
Excellent stakeholder management and communication skills.
A structured thinker who thrives in fast-paced, high-growth environments.

Life at slice:

Life so good, you’d think we’re kidding:

Competitive salaries. Period.
An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
Tailored vacation & leave policies so that you enjoy every important moment in your life.
A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
Learning and upskilling opportunities. Seriously, not kidding.
Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.
We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable…