Table Games Supervisor

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Full Time – Guymon, OK, US

5 days ago – Requisition

Salary Range: $20.91 To $20.91 Annually

• Monitor all activity on the gaming floor.
• Supervise dealers and patrons, handle complaints and disburse chips or tokens to paying customers.
• Supervise all dealer games and ensure fair transactions and the integrity of all games.
• Resolve all game disputes efficiently according to binding floor calls.
• Develop required guidelines and provide training to staff to facilitate efficient usage of casino policies and procedures.
• Develop effective training programs and supervise the work of all dealers.
• Supervise efficient working of all gaming areas and manage opening and closing of all table games for dealers; perform regular inspection of all card decks.
• Maintain records of all losses and bet amounts; administer accuracy of payouts and analyze table games activity to resolve issues for guests and employees.
• Maintain all table games and prepare required reports to resolve customer inquiries and coordinate with various departments to maintain optimal services.
• Assist to transfer all transactions from cashiers to customers and administer all game shifts; prepare required paperwork.
• Participate in all staff meetings and resolve guest complaints within required timeframe.
• Observe gaming tables for proper etiquette.
• Handle service complaints.
• Record wagers and compile reports.
• Ensure that tribal, state, and federal regulations are adhered to during games and wagering.
• Survey tables for suspicious activity.
• Establish and maintain banks and table limits for each game.
• Move dealers from game to game.
• Hire, train, and terminate staff.
• Explain house rules to patrons and staff.
• Establish betting limits and game rules.
• Provide meal compensation for VIPs.
• Evaluate dealer performance.
• Open and close gaming tables depending on customer volume.
• Review collection reports and operational expenses.
• Perform all other duties as assigned.

• Education:
  
  High School Diploma or GED.
• Must have a sound technical understanding of games, manuals, policies, and procedures.
• Demonstrated ability to coordinate or supervise work of others.
• Excellent customer interaction, analytical, critical thinking and problem‑solving skills.
• Ability to lead and coach.
• Well‑developed interpersonal skills.
• Professional appearance; team player.
• Enjoy entertaining and communicating with the public.
• Physical ability to stand and sit for long periods (2–4 hour intervals).
• Ability to respond to visual and aural cues.
• Manual dexterity to manipulate cards, dice, spinning wheels and operate a computer.
• Work flexible schedule including evenings, weekends, holidays and promotional events.
• Tolerate areas with second‑hand smoke, strong odors, dust, loud noises and bright lights.
• 3–5 years of experience in Table Games or Poker; 2–3 years of supervisory experience.
• Must pass a background check and obtain required license or permit.