Operations Supervisor

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Full Time, Guymon, OK, US

Salary Range: $44,640.00 Annually

General Definition:
Responsible for overseeing the gaming facility’s adherence and compliance to policies and procedures, promoting positive customer relations, and ensuring adequate staffing levels are maintained in all departments.

Supervision Received:
Sr. Operations Manager

Supervision Exercised:
Various Department Heads

• Provide guidance and direction to assigned departmental personnel and ensure efficient operation of departments.
• Resolve customer issues and disputes, and handle complaints tactfully.
• Compile required reports on operating functions of departments.
• Attend department staff meetings to discuss operational problems or explain procedural changes.
• Direct all department operations for assigned department(s) and execute strategic plans aligned with the facility’s vision.
• Contribute to development and monitoring of fiscal budgets and marketing strategies to support short-term and long-term profitability.
• Develop, implement, and measure guest service standards consistent with core service standards and brand attributes.
• Research, evaluate, and implement new products, services, technology, and processes to maintain competitive position.
• Monitor guest flow to ensure capacity meets demand; address problems to guest satisfaction and facility interests.
• Maintain liaison between the gaming floor and other departments on gaming-related activities; act as interim Department Manager when needed.
• Build guest relations by soliciting feedback and responding professionally to guest concerns.
• Observe games for irregularities or deviations from procedure and report irregularities to the Sr. Operations Manager.
• Ensure compliance with internal security of games and coordination with surveillance.
• Support development and delivery of guest service standards within assigned departments.

• Bachelor’s degree in hospitality/casino management or a related field; experience in lieu of a degree may be considered.
• Knowledge of Electronic Games Operations and Class II gaming rules, regulations, and operating practices.
• Proven time management and critical thinking skills; strong employee relations skills.
• Flexible schedule to include nights, holidays, and weekends; ability to respond calmly and make rational decisions.
• Strong listening, written, and oral communication skills; ability to lead and establish effective working relationships.
• Ability to work in a smoke-filled casino environment.

• Three (3) years progressively more challenging leadership role in a casino operations role.
• Two (2) years management experience.
• Gaming experience in both Class II gaming and Indian Gaming.

• Background check and license/permit from applicable Regulatory Agencies, if required.
• Ability to complete pre-employment drug test with a negative result.

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