Customer Service Manager​/Sr. Manager

Job Posted On : 30 Sep 2024

Novadoz Pharmaceuticals LLC, a rapidly growing generic Pharmaceutical

company, with offices located in Piscataway, NJ, operates as the sales and

marketing affiliate for MSN Labs' portfolio of US based generic and specialty

finished dosage forms. MSN Labs, the parent company of Novadoz, based in

Hyderabad, India, is the worldwide leader in the development and production of

API (active pharmaceutical ingredients) with manufacturing facilities and offices

located throughout sixty-five markets throughout the world.

Role and Responsibilities for the Customer Service Manager/Sr. Manager:

● Manages customer service staff, communicates job expectations and

performance appraisals and job reviews.

● Meets customer service financial objectives by forecasting requirements,

prepares annual budgets and schedules expenditures.

● Improves customer service quality results by conducting surveys and

studying, evaluating and re-designing processes and establishing and

communicating service metrics and monitoring and analyzing results.

● Implements production, productivity, quality and customer-service

standards.

● Contributes customer service information and recommendations to

strategic plans and reviews.

● Audits customer service procedures and trends and determines system

improvements.

● Determines customer service requirements by maintaining contact with

customers.

● Other duties as assigned.

Qualifications and Education Requirements:

● Preferably a Bachelor's degree from an accredited college/university or

comparable work experience.

● 8-10 years Generic Pharmaceutical Industry experience required.

● Excellent communication skills with the ability to analyze and solve

customer-related issues.

● Strong decision-making skills.

● Highly proficient in the use of Microsoft Office including Word, Excel and

PowerPoint.

● Technology friendly.

Additional Notes

● U.S citizenship, or permanent authorization to work in the U.S is mandatory.

Novadoz is offering the ideal candidate the potential for a long-term career

path, with a highly competitive compensation package based on experience

and skills, including medical, dental, vision, life & LTD and a 401k with

matching employer contributions.

It is the policy of Novadoz to provide equal employment opportunity (EEO) to

all persons regardless of age, color, national origin, physical disability, race,

religion, creed, gender, sex, sexual orientation, veteran status, or any other

characteristic protected by federal, state or local law.

Third party brokers & Professional recruiting companies are not being

considered for engagement in this hiring process at this time.

Job Type: Full-time

Benefits:

● 401(k) matching

● Dental insurance

● Health insurance

● Health savings account

● Life insurance

● Paid time off

● Vision insurance

Schedule:

● Monday to Friday

Education:

● Graduate (Required)

Work Location: In person