Teller, Customer Service​/HelpDesk

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Job : R210271

As a Full Time Teller within PNC's Retail Branch organization, you will be based in Cape May Court House at the Cape May Court House Branch (1 COURT HOUSE SOUTH DENNIS RD, CAPE MAY COURT HOUSE, NJ 08210). This branch is an in‑office location. PNC encourages candidates to connect with the recruiter and hiring manager to discuss workplace expectations, branch hours and shift details.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits and ensuring teller and branch operations run efficiently and accurately.

• Customer focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations and able to leverage that information to create customized customer solutions.
• Managing risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Roles at this level typically do not require a university/college degree, high‑school diploma, GED, or prior significant experience. Prior experience is not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree required.

No required certifications.

No required licenses.

Base Salary: $39,520.00 – $48,400.00. Salaries may vary based on geographic location, market data and individual experience. This role is incentive eligible with payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits: medical/prescription drug coverage (including Health Savings Account), dental and vision, life insurance (employee and spouse/child), short- and long-term disability, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, wellness program with financial incentives, paid time off (maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days).

If an accommodation is required, contact  (include “accommodation request,” job , name, and preferred contact in the subject line). Call 877‑968‑7762 and say “Workday.” All information will be kept confidential and used only as needed for reasonable accommodations. PNC provides reasonable accommodations to qualified applicants and employees with disabilities.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act and/or FINRA requirements.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.