Customer Service Representative Emerson Group

Customer Service Representative with Emerson Group

3+ Month assignment in a Customer Service Representative role needed for this established International Manufacturing Firm in Burlington County.

$20-$22 per hour

Fully Remote, but must live in the South New Jersey Area

Hours:

8:30-4:30 pm, (30 unpaid lunch)

• 3+ years of customer service experience.
• Strong data and order-entry skills.
• Take 40-50 Inbound calls a day. Business to Business.
• Clear verbal communication and proficient writing skills.
• Customer-centric attitude:
  Patience, empathy, and a genuine desire to assist. Problem-solving skills:
  Ability to handle customer inquiries and resolve issues effectively with a continuous improvement mindset.
• Time management: multitask, prioritize, and manage workload efficiently.
• Strong computer skills (e.g., Microsoft Office) and familiarity with phone applications.
• Ability to collaborate, adapt, and respond to different personalities in a professional manner.
• Experience with SAP or similar ERP systems, and/or CRM software is a plus.
• Collaborate with fellow CSRs, Sales (incl. third-party agents), and cross-functional teams to provide a premium customer experience.
• Maintain a professional, friendly manner at all times.
• Actively participate in the company's revenue growth by upselling and product consulting.
• Provide backup and support for other regions/channels.
• Perform other duties, as directed by Customer Service Manager.

• Full-time remote; general office conditions required.

• Provide a premium experience through all customer interactions.
• Order Entry:
  Receive and process customer orders accurately and efficiently; verify product availability, pricing, and shipping details; collaborate with sales, finance, and logistics to fulfill orders promptly.
• Phone Communication:
  Answer incoming calls promptly and professionally; listen attentively to customer concerns, inquiries, and requests; provide accurate information about products, services, and order status.

• Monitor and manage the general customer service inbox as well as own inbox; respond to emails promptly, addressing questions, concerns, and feedback; maintain a courteous and helpful tone in written communication.