Customer Service Agent at Sutherland - BG
Job in
Hackensack, Bergen County, New Jersey, 07601, USA
Listed on 2026-07-13
Listing for:
Cortes 23
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Customer Service Agent at Sutherland - Payments Support BG — Huntington
This position is office-based in Bulgaria; no remote work options are available.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
About the PositionAs a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.
Responsibilities- Handle calls, emails, and tickets in line with SLA requirements
- Provide phone and written support for card terminals and ATMs
- Assist with installations, terminal replacements, and activations
- Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
- Escalate complex cases and maintain accurate documentation in the ticketing system
- Support portal access requests and selected back-office activities
- Very good German skills (C1) and English at B1 level
- Previous experience in customer service or technical support is required
- Interest in technical topics and a structured way of working
- Customer-oriented, solution-driven, and able to work under pressure
- Confident using phone, email, and ticketing systems
- Experience in payments, POS, or financial services environments
- Basic knowledge of Excel and ticketing systems
- Attractive salary package with bonus system, food vouchers
- Permanent employment contract and 21 days paid vacation
- Additional health and life insurance
- Paid training and clear career development opportunities
- Modern work environment, team events, and recognition programs
- We look forward to receiving your application and will be happy to get in touch with you.
All your information will be kept confidential according to EEO guidelines.
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