Dental​/Orthodontist Treatment Coordinator​/Front Desk

Dental /Orthodontist Treatment Coordinator/Front Desk

Are you passionate about making people smile? Join Diamond Braces as a Treatment Coordinator! Enjoy growth opportunities, great benefits, and a supportive team that's all about creating world-class smiles. Ready to make smiles your business? We’d love to meet you!

This position is full-time
. Local travel between offices may be required.

• Competitive salary + bonus opportunities
• Health, Dental, and Vision insurance packages
• PTO
• 401(k) with company match
• Discounted orthodontic care for you and your family

* Bilingual is a plus

* Salary is based on the following

• Previous work history
• Education
• Managerial experience
• Long term goals

• Educate clients on the importance of a healthy smile – clearly communicate long-term benefits of dental care.
• Guide clients through treatment acceptance – support patients in making informed decisions about care.
• Answer client inquiries with excellence – use strong verbal and written communication skills to respond to questions through various channels.
• Manage appointments effectively – optimize schedules to maintain smooth client flow and minimize wait times.
• Greet clients warmly – create a welcoming environment.
• Present necessary information and documentation – ensure clients have all needed information.
• Verify Insurance Eligibility – confirm policy usage, limitations, and follow up on benefits.
• Support dental staff – assist dentists and team members as needed.
• Maintain clean work environment – uphold cleanliness and safety standards.
• Embrace flexibility – handle miscellaneous duties as assigned.

* Bilingual is a plus

At Diamond Braces, we believe in enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’).

Travel Required:

Yes. Local travel between offices is expected.

Required: High School or better.

Required:

• Ability to sit for extended periods while working on a computer
• Natural ability to establish rapport with patients and teammates
• Ability to multi-task and maintain strong organizational skills
• Proactive and quick learner
• Collaborative and inquisitive spirit
• Growth-mindset focused with a mentality of continuous self-development
• Adaptability and openness to change
• Ability to work independently without direct supervision
• Ability to deliver high levels of customer service
• Knowledge of orthodontic procedures or willingness to learn
• Excellent verbal and written communication skills across conversations, telephone, text, and email with patients, third-party vendors, and insurance companies

• 1 year experience: Customer Service and/or Sales experience
• Preferred: Ability to lift 25 pounds

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.