Application Engineer

Summary of Key Responsibilities

Application Engineering acts as a technical contact for FAEs, customer service and internal sales teams, collects and reviews requirements and application information, identifies promising business opportunities, proposes solutions and handles the non-standard inquiries in its entirety as Coordinator. Application Engineering also provides required information to create quotes and handles packages comprising different Huber+Suhner products.

• Initiates and coordinates application engineering projects with the relevant group policies (approval levels)
• Builds and maintains a close relationship with the Sales and Customer Service teams and Application Engineers in the group companies, distributors and agents
• Supports Product Management+Market Management for customer visits to provide customer support and gain knowledge about our customers’ applications
• Escalates inquiries, if, to the level of the responsible product management (Product Change/New Product Development Process)
• Provides customer input to Product Development projects within Huber+Suhner

• Handles technical inquiries while providing a high level of support (technical, administrative, etc.) to our customers
• Proposes and quotes “fit for purpose” solutions
• Transfers specific customer needs into appropriate product applications (Design-In).
• Initiates and coordinates application engineering projects
• Coordinates application projects towards Huber+ Suhner's customers
• Remains up-to-date with the latest techniques and technologies
• Represents Huber+Suhner at technical seminars and exhibitions for internal and external product training
• Provides recommendations to key customers with regards to solutions (focusing on differentiations)
• Initiates and supports cost reduction initiatives for existing products (lead @ PM)
• Supports Field Application Engineers who are recommending appropriate Huber+Suhner products to customers.
• Fully understands engineering documentation on applications, specifications and quality matters
• Assists in the exchange of technical information between Field Applications Engineers, Huber+Suhner Astrolab Inc. and other Huber+Suhner group members for all Huber+Suhner products
• Acts as a technical contact for customer service at the sales location
• Maintains customer records
• Emphasizes product features based on analysis of customers’ needs and on technical knowledge of product capabilities
• Adheres to all regulations and guidelines contained in the Huber+Suhner and Huber+Suhner Astrolab Quality Systems

• Minimum:
  Bachelor of Science degree in Mechanical or Electrical Engineering

• Minimum of 3 years in a similar technical/sales/customer-oriented position

• Proficient in Microsoft Office
• Strong communication skills
• Strong problem solving skills
• Demonstrates strong interpersonal skills as well as understands and thoughtfully responds to others' perspectives
• Detail oriented
• Capable of handling multiple tasks in parallel
• Ability to effectively manage stress with competing priorities
• Knowledge of Radio Frequency and Lightning EMP protection devices preferred
• Knowledge of engineering control methods
• Knowledge of manufacturing methods and standard assembly capabilities
• Knowledge of MIL, NASA, and ESA design/qualification criteria for RF products is preferred
• Effective Persuasion — ability to lead others to a problem's shared solution through negotiation and dialogue
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Writing — Communicating effectively through email as appropriate for the needs of the audience
• Time Management – Managing one’s own time
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Customer and Personal Service…