Hospice Community Liaison

Swan Hospice is a growing company looking to add a passionate self‑driven individual to its team. The Community Liaison will be responsible for the company’s marketing and communications strategies, overall branding and image, and for growing the census and serving as a positive reflection of the hospice program while being heavily involved in the community.

• Attends network and other pertinent meetings and participates in expos as deemed useful.
• Establishes and maintains ongoing contacts with social workers, discharge personnel, doctors’ offices, nursing homes, and other useful referral personnel.
• Proactively seeks opportunities to meet with referral sources and build positive working relationships that help generate future referrals.
• Identifies and facilitates educational opportunities; performs various activities with contracted skilled nursing facilities, personal care homes, assisted living facilities, senior housing communities, senior centers, and the like in targeted areas to increase awareness about the agency’s programs and services and build relationships.
• Develops and maintains ongoing, positive relationships with key contractors, discharge planners, and other facilities with a focus on providing attentive customer service.
• Possesses at least 3 years of leadership experience and 3 years of marketing experience; hospice experience preferred.
• Highly data‑driven with the ability to manage and optimize marketing programs across channels (e.g., paid search, social, email) to deliver recruitment metrics and goals.
• Demonstrated ability to work successfully on cross‑functional teams.
• Excellent communication skills, both verbal and written, at all levels.
• Educates health care professionals, patients, and families about home care services.
• Develops and maintains relationships with key referral sources such as hospitals, nursing homes, and physician offices to generate leads.
• Coordinates patient admissions with the team.
• Conducts on‑site visits to assess patient needs and identify barriers to care.
• Keeps accurate records of patient interactions and referrals.
• Achieves admissions, product, and payer‑mix goals.
• Maintains a complete, up‑to‑date record of targeted referral sources in territory in CRM.
• Responds to customer complaints in a timely manner.
• Performs other duties as assigned.

Entry level

Full-time

Other

Hospitals and Health Care