Manager, Business Operations - Organ Transplant

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The Business and Operations Manager, Division of Organ Transplant manages the operational, finance, business, and outreach activities for the Division of Organ Transplant under the direction of the Director, Transplant Services. This position is responsible for managing day to day operations including budgeting, contract review, recruitment of new staff and faculty, marketing, and strategic planning in collaboration with the Director, Transplant Services.

This position is responsible for the management of APP personnel and Organ Preservation staff within the division of Organ Transplant. The Business and Operations Manager, Division of Organ Transplant plays a leading management role in five key programmatic areas:

• Transplant Operations
• Financial Management
• Program Development and Marketing
• Regulatory Compliance/QAPI
• Strategic and Business Planning

This position has network responsibility over the operations of the Satellite locations, program outreach and program expansion.

• Regular assessment for operations improvement opportunities including clinic front end flow, patient scheduling, and business/finance workflow.
• The Business and Operations Manager, Division of Organ Transplant will actively participate in all QAPI committee meetings, overseeing internal workflow of Division QAPI and Data analysis staff in collaboration with the Director, Transplant Services and the Director of PS&Q.
• Oversees all deceased donor on call workflow, processes, and vendor relations, responsible for the oversight of vendor quality metrics as per CMS.
• Writes, implements, and maintains clinical and administrative policies in collaboration with program leadership team.
• Collaborates with and provide coverage for Clinical Manager as needed.
• Provides administrative coverage for the Director of Surgery and Abdominal Organ Transplant.
• Covers Clinical Manager as needed.

• Collaborates with the Director, Abdominal Organ Transplant services in assurance of clinical and administrative resource allocation, capital and operating budget development, establishing policies and models for management of patient care and operational workflow.
• Oversees all division billing work queues and financial team workflow to ensure timely charge submission for reimbursement.
• Collaborates with the network managed care team to oversee contracting/single case agreements and program COE status.
• Collaborates with The Director, Abdominal Organ Transplant and the cost report reimbursement team to prepare the annual Medicare Cost Report as well as identify any opportunities for revision/resubmission of previous years' reports.

• Participates in network leadership level meetings and strategic planning for satellite clinic development and expansion, physician and community outreach events and initiatives, data capture, analysis, and presentation.
• Collaborates with program leadership and hospital/network PR and Marketing teams to design and implement new marketing and outreach initiatives.
• Oversees outreach efforts including community engagement, physician and provider referrals, satellite office development and operations management, and all CME/symposium events.

• Ensures that the Division of Organ Transplant is compliant at all times with all applicable regulations including state and federal laws, CMS Transplant Conditions of Participation, UNOS regulations, policies, and procedures, CDC and Joint Commission standard and requirements.
• Acts as program UNOS Voting Representative.
• Acts as primary program UNOS Safety Contact.
• Oversees all program Donor Net and EPIC…