Clinical Systems Manager

Overview

The Clinical Systems Manager will lead the implementation, optimization, and ongoing management of our cloud-based EHR clinical platform, including AI-powered documentation tools (Scribe

IQ and Scribe

IQ +). This role serves as the critical bridge between clinical operations, IT infrastructure, and business objectives, ensuring the system enhances clinical workflows, improves documentation quality, and supports organizational growth.

• Lead the deployment and configuration of the cloud-based EHR system across all clinical departments
• Oversee the integration and optimization of Scribe
  
  IQ and Scribe
  
  IQ+ AI documentation tools
• Manage system upgrades, patches, and cloud infrastructure maintenance
• Develop and maintain system documentation, workflows, and standard operating procedures
• Ensure system security, HIPAA compliance, and data integrity
• Implementation/support of other integrated software and workflows – Care Cloud, Fox Trax, HEP
• Oversee system table maintenance procedures to ensure accuracy
• Change management for system configuration, including change tracking, testing, and documentation

• Collaborate with clinical leadership to optimize workflows and documentation practice
• Configure clinical templates, forms, and AI scribing protocols to match specialty-specific needs
• Train clinical staff on system functionality and AI-assisted documentation best practices
• Monitor AI output quality and accuracy, implementing feedback loops for continuous improvement
• Support clinical staff in troubleshooting and resolving system issues

• Generate reports and analytics to support clinical operations, billing, and compliance
• Track system adoption metrics and identify opportunities for improved utilization
• Support revenue cycle management through accurate clinical documentation and coding
• Collaborate with billing teams to ensure proper charge capture and claim submission
• Develop dashboards and KPIs to measure system effectiveness and ROI

• Serve as primary liaison between clinical staff, IT department, and EHR vendor support
• Lead cross-functional meetings to address system enhancements and issue resolution
• Manage vendor relationships and service level agreements
• Participate in strategic planning for technology expansion and system enhancements

• Bachelor's degree in health information management, Healthcare Administration, Nursing, or related field
• Master's degree in health informatics, Healthcare IT, or MBA preferred
• Travel to multiple clinical locations as needed (up to 25%)
• Epic, Cerner, or other major EHR system experience
• Project Management Professional (PMP) or similar certification
• RHIA, RHIT, CCS, or other HIM certification
• Experience in multi-site or enterprise healthcare organization
• Background in physical medicine, rehabilitation, or therapy services
• Raintree System Experience - 3+ years of hands-on experience with Raintree PM/EMR systems (administrator or super-user level) preferred
• Cloud Technology - Understanding of cloud-based healthcare systems, including security, access management, and data migration
• AI/ML Fundamentals - Knowledge of AI-assisted clinical documentation tools; direct experience with Scribe
  
  IQ, Scribe
  
  IQ+, or similar ambient AI scribes strongly preferred
• Healthcare IT Systems - Experience with EMR/EHR systems, practice management software, and clinical workflow
• Integration Skills - Understanding of HL7, FHIR, APIs, and healthcare system interoperability
• Technical Troubleshooting - Strong analytical and problem-solving skills for complex system issues
• Software Proficiency - Advanced skills in Microsoft Office Suite, reporting tools, and database management

• Clinical Background - Minimum 5 years of experience in healthcare delivery settings (physical therapy, occupational therapy, speech therapy, or related rehabilitation specialties preferred)
• Clinical Documentation - Deep understanding of clinical documentation requirements, medical terminology, and CPT/ICD-10 coding
• Regulatory Knowledge - Strong knowledge of HIPAA, meaningful use, clinical quality measures, and healthcare…