Patient Care Associate - Mother Baby

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

• Requisition #
• Shift Day
• Status Full Time with Benefits

• Provide patient care, based on physical, psychosocial, education, safety, and related criteria that is appropriate to the age of the patients served in assigned service.
• Provides effective and safe patient outcomes through practice, judgment, and critical actions.
• Provides ongoing communication with patients, Nurses, and other members of the health care team regarding patient status and care rendered.
• Takes self‑directed or self‑motivated initiative to ensure patient satisfaction.
• Participate in interdisciplinary collaboration of our patient's plan of care from admission to discharge to ensure safe transitioning and continuum of care.
• Participate in Unit and Departmental Quality and Safety initiatives and activities.
• Welcomes patients and checks for proper identification bracelets.
• Prepares patients for assessment/admission, physical examination, and procedures.
• Takes vital signs under the direction of the RN and documents electronically according to the Medical Center policy, reporting abnormal results immediately to the RN.
• Performs and documents glucose finger stick/heel stick and collects other specimens including stool, urine, and sputum when directed by the RN.
• Observe and document patient intake and output.
• Provides hygiene and comfort care to patients including bathing, toileting/diapering, feeding, and bed making.
• Provides a safe patient environment by answering call lights/phone calls from patients promptly, and communicating with the RN immediately for any changes in patient condition.
• Identifies delivering parent/significant other and infant accurately.
• Obtains and documents patient weight, height/length, and head circumference as appropriate to the patient population.
• Assists with preparation as necessary assuring the patient is assisted with meals or fed as needed.
• Downloads Glucometer and TcB information per established policies.
• Demonstrates the knowledge and skill necessary to provide age‑appropriate care to patients and families.
• Recognizes and responds to opportunities to enhance patient satisfaction.
• Maintains BLS certification and initiates interventions in emergent situations.
• Assists with patient transport to and from the unit/department as needed.
• Acts as a patient sitter when needed.
• Assists patients and families with any non‑clinical questions, concerns, and/or personal needs (i.e. belongings, delays, support departments, etc.).
• Provides clerical support in completing Advance Directives including documentation, informing the physician, and collaborating with The Office of Patient Experience.
• Creates awareness of patient satisfaction in the unit by managing public displays with this information, i.e. communication boards.
• Orients families to the unit and room and reviews the welcome information and what to expect including instructions for the television, the telephone, meal ordering, visiting policy, parking, discharge options, and other non‑clinical needs.
• Acts as a service recovery champion by handling, and routing inquiries/issues to appropriate individuals. Proactively seeks out issues and addresses them.
• Assures the environment is in appropriate condition and free of safety concerns. Reports safety concerns to the manager or designee.
• Initiates help desk tickets to resolve any IT and equipment issues as they occur.
• Monitors inventory, orders supplies, and equipment, and procures all items as needed using established channels.
• Performs A/D/T functions and patient charge entries that include: makes bed assignments and/or moves in EPIC and inputs patient charges (billing) for unit‑specific procedures in…