Donation Coordinator; PM SHIFT

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, you help us to save lives, restore health, and bring hope to patients and families around the world. At Life Net Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

Location:

Remote

Department:
Donor Center

Schedule:

Variable PM Shift, Overtime as Needed, Essential Personnel

Clinical Status:
Non-Clinical

The Donation Coordinator provides accurate, efficient, and timely donor referral and screening services for its stakeholders such as tissue recovery agencies, referring hospitals, client Organ Procurement Organizations (OPOs), partner eye banks, Medical Examiner offices, and funeral homes. Provides customer service to callers and determines preliminary donor eligibility for potential clinical and/or research donors. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service.

Provides grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation.

• Screening and Logistics:
  Accurately and effectively evaluates information for preliminary donor eligibility, including relevant medical records, clinical course, hemodilution assessment, medical history, and behavioral risk assessment information for initial donation suitability. Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting.
  
  Collaborates with key internal and external stakeholders to ensure a positive customer service experience.
• Donor Referrals:
  Accurately identifies and processes all potential organ, tissue, and eye referrals and tissue screenings to maximize donation opportunities from referring agencies.
• Triage and Escalations:
  Assesses incoming calls and electronic communication from internal/external partners; prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Collaborates with key internal and external partners to ensure a positive customer service experience.
• Donation and Grief Support:
  Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/ research/education). Approaches for donation opportunities telephonically and effectively completes required paperwork without error (e.g. Authorization/ Disclosure/DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective interactions with Donor Center teammates and stakeholders, including but not limited to Funeral Homes, Medical Examiners, donor families, and Hospital Staff.

Minimum Requirements:

• High School Diploma or GED
• 3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services

• Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
• CTBS Certification
• 3 years’ work experience in Tissue Banking, Medical Device, Organ Procurement or related industry

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communicate with key stakeholders including donor families, key internal and external partners, and executive leadership.
• Critical Thinking/Decision Making:
  Ability to review and interpret complex procedures, practices, and…