AR Representative

Job Summary:

The AR Representative is responsible for researching, resolving and assisting with timely follow up and collections for our clients’ accounts receivables.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

Process transactions assigned as per the defined standard operating procedure.

Review aged accounts, follow up and appeal unpaid and /or incorrectly paid or denied accounts

Meet or exceed the production and assigned quotas daily & quality accuracy target/goals assigned.

Plans, prioritizes, organizes, and completes work to meet established objective.

Ensure the compliance of the company’s policies to cooperate with standards and procedures.

Answer questions and resolve issues for consumers and clients timely and accurately.

Review and address all correspondence and emails in a timely manner

Escalate process related issues to supervisor/manager accordingly

Perform other related duties as assigned.

Required Skills/Abilities:

Typing skills and accuracy in keying data required.

Should have strong analysis skills, including the ability to catch data that represents inaccurate/incomplete from the actuals.

Should be good in logical reasoning and connect to the process to catch errors.

Extensive knowledge of medical terminology with the ability to correctly read and assess medical documents.

Basic cognitive skills that include language, math, and reasoning ability.

Solid interpersonal skills with the ability to work with people with diverse backgrounds (both non-technical and highly technical users). Demonstrated ability to build and maintain business relationships internally and externally.

Decision-Making Skills - Capable of arriving at the appropriate decisions after weighing the pros and cons of all the options.

Excellent verbal and written communication skills in addition to be a good listener to give value to the opinion and suggestion of others. This includes ability to communicate with the customers if needed.

Exceptional problem solving and solution driven skills with the ability to review problem, troubleshoot root cause issues and determine path to resolution.

Strong attention to detail to handle the complex claims.

Able to work effectively in a changing environment and be able to contribute innovative ideas.

Excellent time management and organizational skills balancing multiple priorities.

Self-starter, able to independently drive work.

Education and Experience:

1 year of experience in Follow-up of healthcare claims

High school diploma or equivalent

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Experience:

healthcare claims: 1 year (Required)
Medical billing: 1 year (Required)
Ability to Commute:

Hackensack, NJ 07601 (Required)

Work Location:

In person

Benefits:
Medical, Dental, Vision, PTO, 401K Match benefit eligible
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