Scheduling Attendant

Description

Scheduling Attendant

Welcome to Holy Name, a medical center where innovation is not just a goal - it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention - because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology - it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs.

Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

Coordinates and schedules Diagnostic Radiology, CT Scan, Nuclear Medicines and Ultrasound examinations for patients via telephone, in person and through inpatient prescription.

• Accurately schedules, pre-screens and pre-registers patients for nuclear medicine, ultrasound, CT and conventional radiographic exams, and MRI.
• Assumes heavy phone duties involving scheduling and rescheduling appointments for physician’s offices, outpatients and clinic patients.
• Thoroughly and clearly explains proper preparation for radiology exams for patients who are scheduled via telephone or in person and gives needed preparation kit.
• Notifies technical staff of all STAT work that is requested.
• Processes all requisitions for radiology exams. Verifies patient’s name, date of birth and pertinent clinical history. Checks registration data.
• Enters patient information into computer system. Assures that correct exam is scheduled and that the proper preparation was followed by patient.
• Questions patient and documents requisition.
• Reschedules call back patients.
• Responds to phone requests. Assists patients and notifies appropriate staff of priorities.
• Answers messages from Phone Tree.
• Responds to change in scheduling of patients with concern to specific equipment failure or radiologist’s schedule.
• Explains the outpatient registration process to the patient during scheduling encounters.
• Gives proper examination instructions to patient and explains test procedures.
• Establishes and maintains a good rapport with all members of Radiology Department.
• Handles telephone information requests with courtesy, accuracy and respect of confidentiality.
• Through knowledge of insurance requirements
• Channels suggestions, criticisms and questions to appropriate person.
• Determines proper sequence of procedures for maximum efficiency.
• Regularly assists other personnel.
• Performs duties in an independent manner with little need for direct supervision.
• Attends all staff meetings.
• Incorporates the physiological and developmental age of patient into overall plan for delivery of care.
• Observes Hospital policy concerning Fire and Safety regulations, Infection Control Standards, smoking regulations, telephone usage and other rules governing conduct.
• Maintains and respects confidentiality
• Complies with Hospital dress codes by wearing  and maintaining professional appearance.
• Demonstrates commitment to own work schedule by adhering to attendance standards.
• Demonstrates effective communication skills. Has legible handwriting and displays positive business demeanor.
• Utilizes time in an effective manner.
• Adjusts personal schedule in case of fluctuations in workload of the department.
• Demonstrates ability to recognize priorities and deal with them promptly.
• Reports any suggestions or positive changes to supervisor.
• Shows appropriate respect and professionalism to patients,…