EMS Dispatcher III (Full-Time

EMS Dispatcher III

Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as police departments, fire departments, other EMS agencies, civilians, case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies.

Processes 9-1-1 requests for service, including providing emergency medical call screening and pre-arrival instructions as indicated. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.

Responsibilities

• Receives and processes incoming and outgoing telephone and radio communication.
• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
• Complies with all local, state, and federal laws, regulations, and guidelines.
• Records all requests for service through handwritten and computer entries.
• Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre- arrival instructions.
• Dispatches units employing radio, telephone, or other equipment provided, following established protocols.
• Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
• Maintains the status and location of all units and personnel at all times.
• Manages resource requests for large-scale incidents when requested.
• Works with county Office of Emergency Management and NJ EMS Task Force representatives.
• Communicate with and respond to requests from other dispatch centers.
• Communicate and document all relevant information between the prehospital providers and receiving facilities
• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
• Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.
• Submits event reports as needed.
• Validate documentation (e.g., PCS forms) by established protocols.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education,

Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.
• Working knowledge of the radio system and its components.
• Working understanding of radio broadcast procedures.
• Familiarity with FCC Rules and Regulations.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education,

Knowledge, Skills and Abilities Preferred:

• Experience working with case managers and insurance providers.
• Knowledge of county geo-political boundaries, major highways, and landmarks.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

Licenses and Certifications

Required:

• Emergency Medical Technician or Paramedic Certification New Jersey.
• AHA Basic Health Care Life Support HCP Certification - BLS.
• ICS 100, ICS 200, Hazardous Materials Awareness.
• Basic Telecommunicator within 3 months of hire.
• Advanced Emergency Medical Dispatch within 3 months of hire.

Contacts:

• Regular contact with medical personnel and its visitors.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation Minimum rate of $31.64 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate.

The base compensation determined at the time of the offer…