Supervisor of Linen & Mail​/Courier Services - Full Time - Day

Supervisor Of Linen Services And Mail/Courier Services

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The Supervisor of Linen Services and Mail/Courier Services is responsible for the daily supervision of the Linen Services Department at Hackensack University Medical Center (HUMC) at Hackensack Meridian Health (HMH). Maintains control over the Medical Center Linen inventory including storage, replenishment, and coordination of the third-party vendor processes. Responsible for the Mailroom department including the supervision, daily operations, and related managerial tasks of that department.

A day in the life of a Supervisor of Linen Services and Mail/Courier Services at Hackensack Meridian Health includes:

• Monitors linen quantity and quality and assures compliance with established standards.
• Conducts hospital-wide rounds in areas of responsibility, paying particular attention to linen quality, carts, storage, linen usage, and abuse; ensures full compliance with standards of laundry and linen standards within all departments or units.
• Directs and supervises all staff work activities in areas of responsibility; assigns and schedules all special projects as needed.
• Reviews the staffing levels to ensure adequate staffing coverage for all shifts.
• Confirms implementation of the linen replenishment system by reviewing staff usage, data input, and system reporting to coordinate the continuous quality improvement of linen supply management.
• Monitors and addresses any events regarding improper supply utilization in units or departments.
• Coordinates scheduled deliveries to all Medical Center departments located on and off campus as well as the additional linen requests made throughout the day. Analyzes how services can be changed to avoid additional requests or to change par levels.
• Reviews and revises job descriptions and/or job assignments as needed to support effective daily operations and makes adjustments accordingly.
• Conducts audit reviews of outsourced laundry processes, staff, and service time frames to assure compliance with regulatory issues and Infection Control requirements.
• Conducts an annual linen inventory of par replenishments for all units, departments and other users.
• Prepares statistical data analysis regarding linen usage, weights, staff productivity, Scrubex machines, and any other miscellaneous reports.
• Orders linen replenishment or cutbacks based on standard availability of linen. Coordinates and anticipates future events that may negatively impact linen inventory including disaster, weather events, or internal codes.
• Reviews, revises, and/or develops department-specific policies and procedures.
• Responsible for composing and maintaining various internal Linen and/or Mailroom departmental reports for the Operations Manager.
• Performs regular rounds on the floors and departments with department heads and nurse managers to assess and address any issues, speak about staff, and look for opportunities to improve daily operations on both ends. The vendor should be present intermittently on the same rounds.
• Supervises, schedules, evaluates, and conducts payroll of all Linen & Mail/Courier operations and staff.
• Has complete responsibility for Linen Services which is a 24/7 operation and Mailroom/Courier services whose hours are typically Monday to Friday 7:00 AM to 6:00 PM.
• Supports and contributes to continuous quality improvement regarding Linen, Mail, or Courier services by identifying and correcting ineffective processes and preparing reports to assure operational effectiveness.
• Reviews and approves all outside courier runs to service off-campus locations.
• Coordinates stat deliveries to various Medical Center departments and…