Emt-B Ccma Rma; Pct

Dispatch Health seeks a dynamic individual to join an innovative and rapidly growing team. He/she is responsible for facilitating the day-to-day operations of one to two office locations, containing approximately 8+ Cars. This includes supporting the day-to-day operations, including but not limited to, scheduling, courier support, tech install and removal, kit building/cleaning, fleet, lab, supply chain mgmt., depot services, supporting the delivery of high-quality patient care both directly and indirectly.

implementing policies and procedures as outlined by the central repository guide.

• Drive Dispatch Health branded vehicle to meet patients at their place of need and load/unload supplies for daily activities (averaging 6-8 visits per 12-hour shift as scheduled).
• Hold primary daily operational accountability for assigned Dispatch Health markets and vehicles. This includes driving clarity, consistency, and performance through a collaborative and engaging leadership style, aligning with internal stakeholders to achieve clinical and operational goals. Under direction of Area/ Regional Leadership.
• Provide on-call support to the regional operations team as needed.
• Other duties as assigned.

• Collaborate with the Central Services Lab team to ensure effective management and implementation of lab operations, competency training, temperature logs, recording of results, supplies, and maintenance of moderately complex certification standards within the market.

• Oversee and maintain market fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards.

• Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing lot numbers to prevent expiration, coordinating, and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus tracking system.

• Additional duties as assigned

Education:

• High school diploma required
• EMT or CCMA/RMA certificate required
• BLS required
• Valid driver’s license and clean driving record required

• Degree from an accredited college or university
• Previous trainer or instructor experience

• Minimum two (2) years patient facing experience

• Interpersonal skills: the ability to cultivate strong relationships
• Initiative and a sense of competitive drive, a “go-getter”
• Ability to stay focused on results despite changing conditions, comfort with ambiguity
• Strong operational, problem solving, and analytical skills and ability to operate independently
• Working knowledge of Excel and other Microsoft tools
• Effective verbal, written, and interpersonal communication skills
• Demonstrated ability to provide effective coaching and leadership
• Demonstrated teaching and educational facilitation skills
• Ability to adhere to established standards for educational quality
• Familiarity with basic computer applications and functions
• Team-oriented and able to work effectively and efficiently with others
• Strong customer service, communication, and technological skills
• Ability to interact with patients and families and develop rapport and trust, ability to communicate and provide verbal professional clinical presentations/summaries
• Function independently with supervision and direction from those this role reports to
• Work as part of a team to responsibly deliver care with flexibility and open-mindedness
• Adhere to all medical protocols, guidelines, and…