Technical Support Operator –Dashboard Room
Job in
Hackensack, Bergen County, New Jersey, 07601, USA
Listed on 2026-02-16
Listing for:
Utron
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Technical Support, Network Security
Job Description & How to Apply Below
Hackensack, NJ
Utron is looking for a Technical Support Operator to join our Global Dashboard Room.
In this role, you will operate and support cutting-edge automated parking systems, providing real-time service to clients across the U.S.
Key Responsibilities
- Monitor and operate control and automation systems in real time
- Identify malfunctions and provide Tier 1 remote technical support to U.S.
-based clients - Troubleshoot issues using advanced dashboards and automation tools
- Interact with industrial control systems, including PLCs, as part of the troubleshooting process
- Escalate complex technical cases to engineering teams when needed
- Document events and collaborate with internal R&D and support teams
- Full training provided by Utron, with the possibility of on-site training in the U.S.
- Strong technical orientation and logical thinking – must
- High-level English – written and verbal communication – must
- Availability for a full-time position:
Sunday–Thursday, Rotating 8 Hours Shifts - Occasional availability for evening shifts (15:00–23:00), when necessary
- Self-motivated, responsible, and independent, with a strong “can-do” attitude
- Relevant technical background – advantage (Technician, Practical Engineer, etc.)
- Ability to travel to sites in NY, NJ for on-the-job training
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