Adobe AEP - Delivery Lead

The purpose of this role is to oversee teams of delivery resources within a vertical/small grouping of verticals based on defined span of control and ensure good outcomes for our clients, the business and our client teams. This role is a senior-level delivery leader who has significant depth in the design/build and management of multi-channel CRM solutions.
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* Job Description:

**** Key Responsibilities
**** Program Governance & Strategic Oversight
*** Establish program governance framework including decision-making protocols, escalation paths, and stakeholder engagement models
* Identify and manage program-level risks, dependencies, and constraints
* Align and articulate technical delivery with broader business transformation initiatives
* Monitor program health metrics: velocity, quality, resource utilization, and client satisfaction
* Review major technical decisions, architectural changes, and implementation approaches
* Drive resolution of cross-functional blockers and escalated issues
** Executive Relationship & Value Communication
*** Serve as primary project sponsor maintaining C-level and senior stakeholder relationships
* Lead quarterly business reviews (QBRs) presenting outcomes, value delivered, and strategic recommendations
* Manage stakeholder expectations and negotiate scope, timeline, and resource commitments
* Drive strategic planning sessions with client executives to shape marketing technology vision
* Build trusted advisor relationships to identify expansion opportunities and partnership growth
* Prepare and present program dashboards, success metrics, and KPI tracking
* Communicate program wins, challenges, and recommendations with transparency and clarity
** Technical Leadership
*** Maintain comprehensive understanding of Adobe AEP technology stack and implementation patterns
* Present technical demonstrations to elicit requirements and build buy-in on solutions as needed
* Ensure delivery teams leverage AEP capabilities for multi-channel campaign orchestration
* Push teams to innovate on opportunities that create efficiencies and drive business outcomes
* Balance innovation with pragmatism to deliver tangible value
** Team Leadership & Development
*** Provide leadership and direction to Program Lead, Operations Lead, Architects, and senior team members
* Conduct performance evaluations and provide career development guidance for direct reports
* Identify skill gaps and drive hiring, training, or resource reallocation decisions
* Foster culture focused on collaboration, innovation, and continuous improvement
* Promote knowledge sharing and best practice adoption across teams
** Required Qualifications
**** Leadership & Program Management
*** 8+ years leading complex technology programs in agency, consulting, or enterprise environments
* Proven experience as executive sponsor or primary relationship owner for strategic accounts
* Track record establishing program governance frameworks and operating models
* Experience managing multi-million dollar programs with distributed teams
* Demonstrated success leading QBRs and presenting to C-level stakeholders
** People Leadership
*** Experience leading, developing, and evaluating senior team members (architects, program managers, operations leaders)
* Ability to inspire teams, provide clear direction, and foster high-performance cultures
* Strategic hiring and resource allocation experience
* Strong coaching and mentoring capabilities
** Client & Business Skills
*** Exceptional ability to build trusted advisor relationships with senior executives
* Skill managing complex stakeholder environments and competing priorities
* Experience negotiating scope, timelines, and commitments while maintaining partnership integrity
* Strong business acumen connecting technology to revenue, efficiency, or strategic outcomes
* Consultative approach focused on business challenges before solutions
** Technical Expertise
*** Deep understanding of Adobe Experience Platform (AEP) capabilities, architecture, and implementation
* Experience overseeing enterprise-scale multi-channel campaign delivery
* Ability to review and assess technical approaches and architectural decisions
* Sufficient depth to present demonstrations and engage in detailed technical discussions
* Knowledge of marketing technology ecosystems, CDPs, and integration complexity
** Communication & Attributes
*** Strategic thinker balancing long-term vision with short-term delivery
* Exceptional communication across technical and non-technical audiences
* Decisive leader comfortable with incomplete information
* Transparent communicator addressing challenges directly
* Relationship builder creating trust through credibility and follow-through
** Preferred Qualifications
*** Experience in pharmaceutical, healthcare, or regulated industries
* Background with global, multi-brand organizations
* Track record identifying and closing expansion opportunities
* Adobe Experience Platform certifications
* Experience with agile transformation or operating model evolution
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