IT Administrator – Cloud Databases

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees — all 7,000 of them.

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive — in our offices or yours.

The IT Administrator provides technical support and resolves issues for various systems and applications, managing server and storage infrastructure, and monitoring power systems. This role involves Windows Server administration, NOC monitoring, and administering both on-premises and cloud-based application infrastructure services. The ideal candidate will assist in developing workflows and documentation, contribute to disaster recovery efforts, and collaborate with IT teams for troubleshooting and incident management, ensuring effective communication and organization.

Provide technical support, problem diagnosis, and resolution for various systems and applications. Install, configure, and maintain server and storage infrastructure, including both hardware and software components. Monitor and maintain power systems including UPS, Auto-transfer Switches, PDU’s, and related devices. Perform typical Windows Server administration tasks, such as AD user/group administration and security permissions.

• Participate in NOC monitoring, respond to alerts, and facilitate requests
• Perform physical server builds, OS configurations, and lifecycle management tasks
• Administer on-premises and cloud-based application infrastructure services such as Parallels, Kronos, Docu Sign, Adobe Sign, and Docu Ware
• Assist with the development of workflows, reference documentation, and contribute to Disaster Recovery efforts
• Interact with the IT Service Desk and other teams for troubleshooting and incident management
• Monitor and respond to critical emails/issues, including off-hours support

• Communication:
  Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Time Management:
  Can generally use time effectively and is working towards improving task prioritization and deadline management.
• Organization:
  Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Interpersonal
  
  Skills:
  
  Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
• Adaptability:
  Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
• Judgment:
  Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.
• Initiative:
  Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
• Collaboration:
  
  Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
• Digital Acumen:
  Can identify opportunities to use digital tools for improvement and propose digital solutions.
• Willingness to Learn:
  Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
• Technical Troubleshooting:
  Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.

• Competence in managing and maintaining Active Directory, AWS, VMware, and Windows Server platforms. – Basic
• Ability to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations. – Basic
• Training or experience with Liebert/Emerson, APC suites, and…