IT Support Engineer III

NIP Group  is a rapidly growing insurance service provider of specialty programs for commercial insurance brokers and carriers providing underwriting, distribution, product management, administration, and risk management services primarily by acting as a managing underwriter (MGA) and a Reciprocal Services Manager (RSM).

Our culture is one that empowers and encourages employees to be innovative, collaborative, and forward-thinking. If you are interested in being a part of a growing, entrepreneurial spirited organization, we’d love to hear from you!

We’re looking for a highly skilled and experienced IT Support Engineer III to join our growing team. This is a senior‑level role ideal for someone who thrives in solving complex technical challenges, mentoring junior engineers, and leading strategic support initiatives in a hybrid cloud infrastructure environment.

You’ll act as the highest escalation point for technical support, oversee systems and cloud platforms (especially Microsoft 365, Azure, AVD, and Intune), and play a key role in security enforcement, automation, and IT innovation.

This role is based on‑site with minimal travel required.

• Act as the senior escalation point for complex issues across Windows/macOS, Microsoft 365, Entra  (Azure AD), and hybrid environments.
• Lead root cause analysis and mentor Support Engineers I & II through knowledge sharing and technical oversight.

• Maintain and optimize cloud infrastructure (Azure, AVD, Intune) and core backend systems like Active Directory, Hyper‑V, Windows Server, and RDS.
• Manage VoIP systems, firewalls, and network configurations (DNS, DHCP, VLANs, TCP/IP).
• Lead software deployment, OS imaging, and device provisioning through tools like Autopilot and Intune.

• Enforce zero‑trust architecture and compliance aligned with NIST, CIS, SOC 2, and ISO 27001.
• Monitor and respond to security alerts using Defender for Endpoint, Azure Sentinel, and other tools.

• Build automation scripts (Power Shell, Python, or Bash) to streamline IT operations and increase efficiency.
• Integrate ITSM tools (e.g., Vivantio, Service Now) to enhance asset tracking, ticket resolution, and reporting.
• Participate in IT projects such as cloud migrations and system upgrades.
• Collaborate with Infrastructure and Dev Ops teams on design, optimization, and continuity planning.

• Maintain runbooks, procedures, system documentation, and internal knowledge bases.
• Provide user training on collaboration tools, security best practices, and technical troubleshooting.

• Participate in on‑call rotations to ensure high system uptime and performance.
• Lead monitoring, capacity planning, and proactive maintenance efforts.

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 7+ years in IT with proven growth in responsibility and complexity.
• Deep expertise in Microsoft 365, Azure/Entra , AVD, Intune, and Windows Server environments.
• Strong scripting skills (Power Shell required; Python/Bash a plus).
• Experience with cloud platforms, REST APIs, mobile device support, and infrastructure design.
• Familiarity with VoIP telephony and enterprise phone systems.
• A security‑first mindset and experience with compliance frameworks.
• Bonus:
  Experience with AI‑driven ITSM automation (e.g., Service Now, Copilot).

• Strong customer service and communication skills.
• Analytical and detail‑oriented mindset with excellent problem‑solving ability.
• Collaborative, empathetic, and growth‑focused team player.
• Ability to explain complex technical concepts to non‑technical users.
• Passion for continuous improvement and innovation.

At NIP Group, we recognize there are many factors that contribute to your overall satisfaction both at work, and in your personal life. For that reason, we provide a perfect mix of compensation, benefits, company culture, and resources to ensure your everyday happiness. Below are some benefits that you’ll receive.

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid‑Time Off program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
• Pretax Health and Dependent Care Spending Accounts to ease taxes on spending.