Technical Services Intern

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Intern Technical Burbank, CA, US

30+ days ago Requisition

TECHNICAL SERVICES INTERN

A.C.T. Entertainment

Technical Services

Non-Exempt

Software Support Manager

01/07/2026

The ACT Entertainment Technical Services Internship offers an introductory overview of software and hardware support and repair across the ACT Entertainment product range. The intern will have the opportunity to gain hands‑on experience in providing technical assistance and support to customers utilizing our range of software products as well as strengthen communication, critical thinking and problem‑solving skills to enhance their overall knowledge of the entertainment lighting industry.

This role offers the ability to be part‑time or full‑time working among our software support, hardware support, and fixture support departments.

• Assist with development and maintenance of ACT Academy content and support documentation, including knowledge base articles, FAQs, and troubleshooting guides, to empower customers and improve support efficiency.
• Assist with testing and quality control of lighting consoles and moving lights for sales and/or demos.
• Assisting in performing preventive maintenance and basic repair of lighting consoles and moving lights.
• Other related duties as assigned by supervisor.

• This job has no supervisory responsibilities.

• Currently enrolled in an undergraduate or graduate degree in lighting design, entertainment technology, or related field.
• Strong interest in pursuing a career in software support, technical service, or related field.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Basic understanding of troubleshooting methodologies.
• Ability to work effectively, both independently and in a team environment, collaborating with colleagues.
• Eagerness to learn and adapt to the work environment.
• A customer-focused mindset, with a passion for delivering exceptional customer service and support.
• Proficiency in common software applications a plus.

• None

• Frequently required to stand.
• Frequently required to walk.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• The employee must lift and/or move up to 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.