Help Desk Specialist; Entry Level, Korean Bilingual

Position:
Full Time, Non-Exempt,

Location:

Hackensack, NJ

• Provide technical support to end users (onsite and remote)
• Install, configure, and troubleshoot Windows PCs, printers, and peripherals
• Manage user accounts in Active Directory (create, modify, disable)
• Support email and collaboration tools such as Microsoft Outlook and Webex
• Perform basic network troubleshooting (IP, DNS, DHCP issues)
• Install and update software applications
• Maintain IT asset inventory (hardware/software)
• Escalate complex issues to senior IT staff when necessary
• Support and troubleshoot cloud-based phone/VoIP system

• Basic knowledge of IT systems, networks, and troubleshooting
• Familiarity with Windows operating systems and basic understanding of virtual environments (VMware)
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Strong problem-solving and analytical skills
• Good communication and customer service skills
• Ability to work independently and as part of a team

• Previous help desk or customer support experience (including internships)
• Relevant IT certifications (e.g., CompTIA A+)
• Korean-English bilingual ability is a plus

• Ability to lift and move equipment up to 30 lbs
• Ability to set up and relocate IT equipment (desktops, monitors, printers)

• Group Health Insurance
• Employer Paid Life Insurance
• Paid Sick and Vacation Days
• 401K with matching
• Gym Support
• Lunch Support
• Employee Assistance Program