Field Network Engineer

Job Overview

Field‑Based Position:
To be considered, candidates must reside in the New Jersey area. This role requires 100% travel, including Monticello, NY;
Wyckoff, NJ;
White Plains, NY; and surrounding or other areas, based on business needs. The role may require work after 5pm and on weekends and holidays.

• Perform daily functions using WFM device to update service and installation cases.
• Receive and accept service and installation cases.
• Update ETA information within specified guidelines.
• Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit.
• Create and update parts requests as required (receipt/return).
• Close and update cases including any asset changes.
• Perform asset inventory of client sites during installations.
• Diagnostics & component replacement for PCs (85‑95% competency).
• Operating system or system image management.
• BIOS configuration.
• Virus protection – AV loads.
• Use of diagnostic tools.
• PC upgrades and SIA loads.
• Drive loads and dot matrix (85‑95% competency).
• Change configs/default.
• Replace print head, FRU, cables, OCP, switches, platen, motor/belts/sensors, tractors lasers.
• Resolve paper jam issues, clean rollers.
• Spooler setup and maintenance (85‑95% competency).
• Master spooler procedures and redirect printing.
• Hardware installation, relocation, presite and design procedures, quality procedures.
• Client interfacing and install certification.
• Snap‑On support (95‑100% competency): loading procedures, licensing, workstation setup, SLA driving, customer interaction.
• Revenue generation (85‑95% competency): 3rd‑party PC maintenance, maintenance resign, T & M, PC sales with maintenance.
• Field troubleshooting skills (85‑95% competency): first‑call resolution, new product updates, OTA network.
• Wired LAN, WAN, bridge troubleshooting and repair.
• Configuring routers (NDC/Advanced models), NAT, access lists, VLAN config, site‑to‑site VPN.
• Security – VPN concentrator, SDWAN (Cloud Connect).
• IPT phone handset, IPT TS, IPT call manager, IPT router wireless implementation (85‑95% competency).
• Wireless site survey (Active/Passive) and access point coverage/configuration.
• Use of CDK tooling for wireless bridge implementation.
• Application tools:
  Proton, Heisenberg, Ekahau, Meraki Dashboard, Salesforce, Velo Cloud Orchestrator, Microsoft 365, case management system.
• Active listening (85‑95% competency).
• Demonstrated active listening skills and conflict resolution (95‑100% competency).
• Client interaction and team interaction.
• Spares inventory maintenance – scan all items during quarterly count.
• Professional style: proper attire (business casual) and personal hygiene.

• Adaptability.
• Process/project management / independent discipline.
• Communication skills (proper method).
• Alignment.
• Collaboration.
• Results orientation.
• Ethics / integrity.
• Service orientation / client focus.
• Innovation.
• Talent development.
• Performance management.
• Technical skills required for essential functions.
• Driver's license is required.

• Associate’s degree or equivalent experience.
• Industry standard PC & network certifications.
• Familiarity with CDK’s organization, solutions, implementation and service models.
• SaaS experience preferred but not required.
• Some automotive knowledge (dealership and dealer workflows).

Hourly compensation: $32.00 to $39.00 per hour. Compensation packages may include annual performance bonuses and other incentive plans.

Benefits:
Medical, dental, and vision coverage; paid time off (PTO); 401(k) matching; tuition reimbursement.

CDK is an equal‑opportunity employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability, pregnancy, results of genetic testing, military service, veteran status or any other protected class.

Applicants for employment in the United States must be authorized to work in the U.S. CDK may offer employer visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made for employees with disabilities.

The employee may be assigned additional duties as needed.